General Information

  • We offer Standard and Express Shipping Australia-wide with Australia Post.
    Postage costs are selected at checkout.

    Processing & Delivery

    Orders are packed with care and usually sent within 2–3 business days of payment.
    Delivery times:

    • Standard: 3–8 business days

    • Express: 1–3 business days (metro areas)
      These are estimates only and may vary due to postal delays.

    Tracking

    All orders include tracking via Australia Post. Once posted, delivery is managed by Australia Post. We’ll always do our best to help if your parcel is delayed or missing.

    Addresses

    Please check your address carefully at checkout. We can’t take responsibility for parcels sent to incorrect or incomplete addresses. If returned to us, a reshipping fee will apply.

  • At Tiniest, we care deeply about the safety and happiness of families using our products. We want you to feel confident when shopping with us, so here’s our straight forward return policy in line with the Australian Consumer Law.

    Your Rights Under Australian Consumer Law

    • You are entitled to a replacement or refund if a product has a major problem.

    • A major problem is when a product is unsafe, different from what was described, has a fault that would have stopped you from buying it had you known, or is not fit for its intended purpose.

    • You are also entitled to have the product replaced if the problem is not major.

    Faulty or Damaged Products

    • If your product arrives faulty, damaged, or develops a manufacturing defect, please contact us as soon as possible via our contact page.

    • To help us resolve things quickly, please include your order number, a description of the fault, and photos if possible.

    • Once assessed, we will arrange a replacement or refund.

    Change of Mind

    • Please note we do not offer refunds or exchanges for change of mind, personal preference.

    How to Lodge a Return Request

    1. Contact us immediately with your order details and reason for return.

    2. Our team will guide you through the next steps, including return instructions (if required).

    3. Approved returns must be sent back in original condition, unless the item is faulty.

    Time frames

    • We ask that you notify us immediately upon receiving your order if something is not right.

    • Refunds or replacements will be processed as quickly as possible once your claim is approved.

    Postage Costs

    • If the product is confirmed faulty, we will cover return postage or provide a prepaid shipping label.

    • If the return does not meet the conditions under Australian Consumer Law, postage costs will be the customer’s responsibility.

    ✨ We understand how important it is for parents to have peace of mind. If there’s ever an issue, we’ll handle your request with care.

  • Welcome to Tiniest. By purchasing from or accessing our website, you agree to the following Terms and Conditions. Please read them carefully before using our site or placing an order.

    General Information

    This website is operated by Tiniest. Throughout the site, the terms “we”, “us”, and “our” refer to Tiniest.
    By visiting our site or purchasing something from us, you agree to be bound by these Terms and Conditions.

    Products

    We take care to ensure all product descriptions, images, and details are accurate. However, slight variations may occur due to screen differences, natural materials, or handmade finishes.
    All products are subject to availability, and we reserve the right to change or discontinue items at any time.

    Pricing & Payments

    All prices are listed in Australian Dollars (AUD).
    Payments are securely processed via our approved payment provider Stripe. We reserve the right to refuse any order if fraud or unauthorised use is suspected.

    Shipping

    We ship within Australia using Australia Post.
    Shipping options include Standard and Express delivery.
    Rates are selected at checkout.
    Once shipped, we are not responsible for delays caused by postal or courier services.

    Returns & Refunds

    We follow the Australian Consumer Law.

    • If a product is faulty or damaged, please contact us immediately with proof of purchase and photos.

    • We do not accept returns for change of mind.

    • Refunds or replacements will be processed once the issue is confirmed and the item returned if required.

    Safety & Use

    All products should be used only as intended and under adult supervision where applicable. We are not liable for misuse, improper care, or damage caused by incorrect handling.

    Privacy

    Your privacy is important to us. Personal information is handled in line with our Privacy Policy and Australian privacy laws.

    Intellectual Property

    All content, including images, logos, and text on this website, remains the property of Tiniest and may not be copied, reproduced, or used without permission.

    Limitation of Liability

    To the maximum extent permitted by law, Tiniest is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

    Changes to Terms

    We reserve the right to update or modify these Terms at any time. The latest version will always be available on our website.

    Contact Us

    For any questions about these Terms or your order, please contact:
    📧 Hello@tiniest.com.au